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FAQ

Frequently asked questions
General
We source auto parts from the United States based on your request, provide you with a quote, and handle shipping and logistics to your country.
Simply fill out our request form with your vehicle details and the part you need. We’ll review your request and send you a quote.
Most quotes are provided within 24–48 hours.
Yes, we currently serve multiple countries across Latin America and are expanding.
We specialize in replacement parts such as headlights, taillights, body parts, and other common components.
This depends on the country and availability. Some countries only allow new parts, while others allow both. We ensure all parts meet import regulations.
Shipping costs vary depending on the size, weight, and destination. We include shipping in your quote.
Yes, whenever possible, we include estimated duties and taxes in your quote to simplify the process.
In most cases, no. However, in rare situations, local authorities may require additional fees or documentation.
Delivery times vary, but most orders arrive within 5–10 business days after shipping.
We rely on the information you provide. Please ensure all details (VIN, make, model, year) are accurate to avoid issues.
Orders cannot be canceled once they have been confirmed and the part has been sourced.
No, all orders are custom-sourced and final. Please review your request carefully before confirming.
If your item arrives damaged, contact us within 48 hours with photos. We will file a claim and work to resolve the issue.
We accept secure payment methods, which will be provided with your quote.
Warranty availability depends on the supplier and part. We will inform you if a warranty applies.
We can source a wide range of parts, but availability depends on suppliers and import regulations.
Yes. We do not ship prohibited or restricted items, including hazardous materials or parts not allowed by import laws.
It’s not required, but highly recommended. Providing your VIN helps ensure we find the correct part.
You can contact us via email or WhatsApp. We’re happy to assist you with any questions.
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